Frequently Asked Questions
What is the Pareto Insight Business Model?
Pareto Insight wants to make you a master at Voice Of Customer. Therefore, we train your team and license the process for your continual use. A one-time, paid-up license provides ongoing value to your VOC efforts.
How difficult is it to master this process?
My clients are prepared to execute and facilitate the process after one day of training. The process is robust enough to deliver great results fast.
What customers do I target for the Pareto Insight process?
Your largest, most important customers should be your targets…ones that move the needle for your company. This would include existing and potential customers. Pareto Insight is excellent at building long term relationships with prospects…it will demonstrate that you care about their business.
Is this process good for Business to Consumer VOC?
No, this process is strictly for Business to Business relationships
What size company can take advantage of the Pareto Insight process?
All businesses from small to large, profit or non-profit, have benefited from the Pareto Insight process.
Can I use this process for team alignment?
Yes, absolutely. Just as Pareto Insight delivers a ranked list of what’s most important to your customer, you can also use the process for alignment of a Board and staff or leadership team.
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